Patient Navigator/Advocate

Medical Confidence is a growing healthcare navigation company based in Richmond Hill, Ontario who is fully aligned with the Canadian Health Act, and works in partnership with patients, physician specialists and family practitioners. Medical Confidence’s mission is to EMPOWER patients to be informed and active participants in their healthcare decisions, by helping them understand their medical condition and access the most appropriate care in a timely manner. This can include finding the right doctor, completing testing and imaging, receiving a referral, booking appointments and treatments, etc.

The underlying theory behind this mission is that engaged patients have more confidence in their treating team of medical practitioners and are more actively involved in their diagnosis, treatment plan and recovery. Working with Medical Confidence, patients use the Canadian healthcare system to its full potential.

We are currently looking for the right individual to join our team as a full-time healthcare Patient Navigator. We offer flexibility in the workplace with the opportunity to work from a home office. There is a potential of travelling work at one of our corporate client’s office.

The ideal candidate will have either university or college degree/diploma in healthcare related field i.e. health policy, medical receptionist, medical technician, etc. Previous experience working in a physician’s office and/or hospital which includes handling the referral process, scheduling appointments, discharging patients is an asset.  Motivational interviewing training and experience is also an asset.

The applicant needs to be persistent, tenacious, curious, assertive, creative, able to multi-task through a strong sense of being able to prioritize competing priorities. In most cases, navigation requires creative thinking in a healthcare system where patients frequently encounter barriers throughout their journey. They must also thrive in a fast-paced environment, and be able to work both independently, as well as part of a team.

Fluency English is a must, and in French is an asset.

Roles and Responsibilities

  • Communicating with our clients, nurses, and doctors;
  • Providing exceptional customer service;
  • Entering client information and reports using various company technology systems;
  • Scheduling appointments;
  • Collecting medical records from doctors in a timely manner;
  • Research governmental programs applicable to mental health other medical conditions (across provinces);
  • University or college degree/diploma in healthcare related field i.e. health policy, medical receptionist, medical technician, etc.
  • Capture patient evaluation/assessment tools throughout the continuum of care; and
  • Other duties as required


  • 2-3 years work experience working within the Canadian healthcare system
  • Fluent in English, and in French is an asset

Work Environment
This job operates in a work from home environment and onsite meetings with corporate clients. This role uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands
This is largely a sedentary role; however, some travel is required.

Potential for travel to work from one of our corporate client’s office.

Work Authorization/Security Clearance
Government clearance will be required for one of our federal clients.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type

Applications Should Be Sent To: Lara Hoshowsky